As Natural Language Processing evolves, so does our ability to build better conversational agents. Conversational AI has become a focal point of many organizations’ digital transformation as remote work and consumer expectations evolve. The global conversational AI market size was valued at US $5.78 billion in 2020, and is projected to reach US $32.62 billion by 2030.
In this rapidly growing market, innovation and optimization continue to be a driving force. Listen in as our panel of experts discuss current applications and future predictions for Conversational AI.
Greg Bennett is Director of Conversation Design at Salesforce, where he founded and leads the company’s first dedicated Conversation Design practice since its inception. As a sociolinguist, he shepherds a product and design vision at Salesforce that helps teams across the entire product portfolio create inclusive experiences that feel natural, helpful, and meaningful, and manages an international team of Conversation Designers who work with Salesforce’s Product leaders to define the future of conversational AI.
With experience spanning academia, business, and product development I work with teams to design and develop solutions to real-world problems utilising digital technologies.
Currently developing OpenDialog - software that enables humans to use computers just by talking to them.
Author of "The AI-Powered Workplace" (Apress, 2020) - http://bit.ly/aiworkplace
Specialties: Artificial intelligence, agent-based systems, conversational interfaces (chatbots), web application architecture, machine learning, product design and development, SaaS, open-source
Marlinda Galapon is Conversation Design Senior at Salesforce, where she leads design strategy and production for cutting-edge conversational products across the company’s CRM product suite. Drawing on her experience at myriad tech companies such as Adobe, Meta, and Yahoo!, Marlinda puts fairness, rigor, and inclusion at the center of her design process, guiding teams toward developing experiences that are efficient, welcoming, and personable for her users.
Hi! I'm Justin Grammens. I'm the Founder and CEO of Lab651 and Recursive Awesome where we specialize in helping our customers succeed by bringing the best software and product development talent and processes to their organization. I am the creator, producer, and host of the Applied AI Podcast and YouTube channel which allows me to interview some of the world's leading experts on Artificial Intelligence & Machine Learning, I'm a co-founder of the Applied AI Meetup and an Adjunct Professor teaching graduate-level classes on IoT and ML at the University of Saint Thomas. Let's connect! I would love to help you however I can.
